Shipping & Returns
Shipping Information
We’re committed to getting your order as quickly and smoothly as possible. All orders are shipped from the ACT 2611, using Australia Post. Once your order has been dispatched, we’ll send you a tracking number so you can stay updated on its journey.
Shipping Rates
- Standard Shipping: $15
- Express Shipping: $20
- FREE SHIPPING: Orders over $100 qualify for free standard shipping – this includes all our devices!
Estimated Delivery Times
Delivery times vary depending on your location. Here’s a guide based on our shipping from the ACT:
- ACT (Metro & Regional): 1-2 business days
- New South Wales (Metro & Regional): 2-3 business days
- Victoria (Metro): 3-4 business days
- Victoria (Regional): 4-5 business days
- Queensland (Metro): 3-4 business days
- Queensland (Regional): 5-7 business days
- South Australia: 4-6 business days
- Western Australia: 6-10 business days
- Tasmania: 5-7 business days
- Northern Territory: 7-10 business days
International Shipping – New Zealand
We also ship to New Zealand!
- Standard Delivery: 8-12 business days
- Express Delivery: 4-12 business days
Please note: These timeframes are estimates and can vary due to public holidays, peak periods, or delays within the postal network. We recommend checking the Australia Post delivery guide for the most up-to-date information.
Returns & Refunds
We want you to feel confident shopping with us, and if something is not right, we’ll do our best to help.
Refunds & Exchanges:
- We’re happy to provide a refund or replacement if your product is faulty or arrives damaged.
- Unfortunately, we don’t offer refunds for change of mind. If you have unique circumstances, please reach out – we’re always happy to chat.
To get in touch, email us at sales@elletens.com.au, and we’ll work through the following steps together.
Faulty Devices:
If your device isn’t working as expected, please email us at sales@elletens.com.au. We’ll walk you through some troubleshooting steps and figure out how to resolve the issue.
Warranty Information
We stand by the quality of our products.
- Bodyclock TENS devices come with a 1-year warranty.
- SensaTONE devices come with a 5-year warranty.
If you encounter any issues during the warranty period, please get in touch with us, and we’ll be happy to assist you.
Limitation of Liability
TENS Australia Pty Ltd will not be liable for any indirect or consequential loss or damage arising from using our website or products. Don't hesitate to reach out if you have any questions or need help with your order. We’re here to help! 😊 sales@elletens.com.au