Shipping & Returns

Shipping

Standard Shipping – $10.
Express Shipping – $18.
We offer FREE SHIPPING for orders over $40, meaning free shipping for all devices.
Delivery timeframes will vary from state to state please check Australia Post website for delivery times. 
Our products are shipped from Weston ACT 2611 and we use Australia Post and a range of couriers. Once your item has been shipped you will be sent tracking information for your order.

Returns

Refunds are given if your product is faulty, or damaged.
Refunds will not be given due to a change of mind. If you have extenuating circumstances, please contact us to discuss via sales@elletens.com.au
If your device is faulty please contact us via sales@elletens.com.au this will allow us to complete some troubleshooting with you and determine the next steps.

Limitation of Liability and Warranty

TENS Australia Pty Ltd will not be liable for any indirect or consequential loss or damage arising from the use of our website or products.
Bodyclock TENS devices have a 1 year warranty and SensaTONE devices carry a 5 year warranty.