Facebook Instagram
Learn about Elle TENS

Privacy Policy for TENS Australia t/a Elle TENS Australia

  1. Introduction

    TENS Australia (“we”, “us”, “our”) respects your privacy and is committed to protecting it. This policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website and purchase our products.

  2. Information We Collect

    We may collect:

    1. Personal details such as name, email, address, and phone number.
    2. Transaction details related to purchases.
    3. Any other information you provide while contacting or interacting with us.

  3. How We Use Your Information

    Your information may be used to:

    1. Process transactions and send order confirmations.
    2. Improve our website and offerings.
    3. Send marketing communications, if you’ve opted in.
    4. Respond to enquiries or customer service requests.

  4. How We Share Your Information

    We will not sell or rent your personal information. However, we may share your information with:

    1. Third-party service providers assisting with our business operations.
    2. As required by law or regulatory requirements.

  5. Cookies

    We use cookies to enhance your online experience. You can set your browser to refuse cookies or indicate when a cookie is sent, but some features of our website might not function without them.

  6. Security

    We use appropriate security measures to protect the personal information you share with us.

  7. Your Rights

    Under Australian law, you have the right to:

    1. Access the personal information we hold about you.
    2. Correct inaccuracies in your personal information.
    3. Withdraw your consent.
    4. Make a complaint if you believe your privacy rights have been violated.

  8. Third-party Links

    Our website may contain links to other sites. We are not responsible for the privacy practices of these sites.

  9. Updates to This Policy

    We may update this policy from time to time. Any changes will be posted on this page.

  10. Contact

    For any questions regarding this privacy policy, please contact us at support@elletens.com.au.

Elle TENS Australia acknowledges and pays respect to the past, present and future Traditional Custodians and Elders of this nation and the continuation of cultural, spiritual and educational practices of Aboriginal and Torres Strait Islander peoples

Product Categories

Customer Care

Pages

© Elle TENS Australia 2024 All Rights Reserved

Facebook Instagram

Website by Arvo Agency

Facebook Instagram

© Elle TENS Australia 2024 All Rights Reserved

Terms and Conditions

  1. The TENS device remains the property of Elle TENS Australia at all times.
  2. Elle TENS Australia provides the Hirer with an Elle TENS 2 on the understanding that it will only be used by the individual whose name appears on the booking form. It is non-transferable.
  3. The Hirer must have consulted their healthcare provider about the use of the Elle TENS 2 device and obtained approval.
  4. The Elle TENS 2 unit must be used in accordance with the instructions provided.
  5. Elle TENS Australia is not liable for any injury or damage resulting from improper use of the TENS device.
  6. The Elle TENS device is provided in optimal working condition, results are not guaranteed or implied.
  7. The Hirer acknowledges they have read and understand the precautions associated with using the TENS machines.
  8. TENS Devices should not be used by individuals with epilepsy, those fitted with a cardiac pacemaker, or individuals diagnosed or suspected of having heart disease.
  9. Refunds will not be issued if the Hirer chooses not to use the Elle TENS device.
  10. The Hirer agrees to return the TENS unit in the same condition as it was received. A cleaning/damage fee of $25 will apply if it is not returned in proper condition.
  11. The Hirer must ensure the TENS device is free of bodily fluids when returned, or a cleaning fee of $25 will apply.
  12. The Hirer agrees to return the TENS device by the scheduled return date or late fee will be charged.
  13. Elle TENS Australia reserves the right to charge the replacement cost of any lost, stolen, or damaged Elle TENS unit or its components. This also applies if any parts are contaminated with bodily fluids.
  14. The standard hire period is 6 weeks (or 8 weeks) hire on your agreed duration. The Elle TENS unit must be returned to Elle TENS Australia on or before the last day of the hire period unless an extension has been agreed upon. Failure to return the unit on time will incur additional fees.
  15. All Elle TENS devices are tested before dispatch to ensure they are in perfect working order.
  16. Elle TENS Australia is released from any liability relating to the use of the TENS unit in the event of unexpected or undesirable outcomes.

 

For further information, please get in touch with the ELLE TENS Australia team.