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Learn about Elle TENS

Shipping & Returns

Shipping Information

We’re committed to getting your order as quickly and smoothly as possible. All orders are shipped from the ACT 2611, using Australia Post. Once your order has been dispatched, we’ll send you a tracking number so you can stay updated on its journey.

Shipping Rates

  • Standard Shipping: $10
  • Express Shipping: $18
  • FREE SHIPPING: Orders over $98 qualify for free standard shipping – this includes all our devices!

Estimated Delivery Times

Delivery times vary depending on your location. Here’s a guide based on our shipping from the ACT:

  • ACT (Metro & Regional): 1-2 business days
  • New South Wales (Metro & Regional): 2-3 business days
  • Victoria (Metro): 3-4 business days
  • Victoria (Regional): 4-5 business days
  • Queensland (Metro): 3-4 business days
  • Queensland (Regional): 5-7 business days
  • South Australia: 4-6 business days
  • Western Australia: 6-10 business days
  • Tasmania: 5-7 business days
  • Northern Territory: 7-10 business days
 

International Shipping – New Zealand

We also ship to New Zealand!

  • Standard Delivery: 8-12 business days
  • Express Delivery: 4-12 business days

Please note: These timeframes are estimates and can vary due to public holidays, peak periods, or delays within the postal network. We recommend checking the Australia Post delivery guide for the most up-to-date information.

Returns & Refunds

We want you to feel confident shopping with us, and if something is not right, we’ll do our best to help.

Refunds & Exchanges:

  • We’re happy to provide a refund or replacement if your product is faulty or arrives damaged.
  • Unfortunately, we don’t offer refunds for change of mind. If you have unique circumstances, please reach out – we’re always happy to chat.

To get in touch, email us at sales@elletens.com.au, and we’ll work through the following steps together.

Faulty Devices:

If your device isn’t working as expected, please email us at sales@elletens.com.au. We’ll walk you through some troubleshooting steps and figure out how to resolve the issue.

Warranty Information

We stand by the quality of our products.

  • Bodyclock TENS devices come with a 1-year warranty.
  • SensaTONE devices come with a 5-year warranty.

If you encounter any issues during the warranty period, please get in touch with us, and we’ll be happy to assist you.

Limitation of Liability

TENS Australia Pty Ltd will not be liable for any indirect or consequential loss or damage arising from using our website or products.

Don’t hesitate to reach out if you have any questions or need help with your order. We’re here to help!

😊 sales@elletens.com.au

Elle TENS Australia acknowledges and pays respect to the past, present and future Traditional Custodians and Elders of this nation and the continuation of cultural, spiritual and educational practices of Aboriginal and Torres Strait Islander peoples

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Terms and Conditions

  1. The TENS device remains the property of Elle TENS Australia at all times.
  2. Elle TENS Australia provides the Hirer with an Elle TENS 2 on the understanding that it will only be used by the individual whose name appears on the booking form. It is non-transferable.
  3. The Hirer must have consulted their healthcare provider about the use of the Elle TENS 2 device and obtained approval.
  4. The Elle TENS 2 unit must be used in accordance with the instructions provided.
  5. Elle TENS Australia is not liable for any injury or damage resulting from improper use of the TENS device.
  6. The Elle TENS device is provided in optimal working condition, results are not guaranteed or implied.
  7. The Hirer acknowledges they have read and understand the precautions associated with using the TENS machines.
  8. TENS Devices should not be used by individuals with epilepsy, those fitted with a cardiac pacemaker, or individuals diagnosed or suspected of having heart disease.
  9. Refunds will not be issued if the Hirer chooses not to use the Elle TENS device.
  10. The Hirer agrees to return the TENS unit in the same condition as it was received. A cleaning/damage fee of $25 will apply if it is not returned in proper condition.
  11. The Hirer must ensure the TENS device is free of bodily fluids when returned, or a cleaning fee of $25 will apply.
  12. The Hirer agrees to return the TENS device by the scheduled return date or late fee will be charged.
  13. Elle TENS Australia reserves the right to charge the replacement cost of any lost, stolen, or damaged Elle TENS unit or its components. This also applies if any parts are contaminated with bodily fluids.
  14. The standard hire period is 6 weeks (or 8 weeks) hire on your agreed duration. The Elle TENS unit must be returned to Elle TENS Australia on or before the last day of the hire period unless an extension has been agreed upon. Failure to return the unit on time will incur additional fees.
  15. All Elle TENS devices are tested before dispatch to ensure they are in perfect working order.
  16. Elle TENS Australia is released from any liability relating to the use of the TENS unit in the event of unexpected or undesirable outcomes.

 

For further information, please get in touch with the ELLE TENS Australia team. 

Get FREE SHIPPING for orders over $95.00 (Australia only)
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