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Shipping & Returns

Shipping Update

Our families will be taking a short break from Friday 20 December. All orders received after 10am on Friday 20 December will be shipped from 6 January 2025*. *Applies to sales and hires

Wishing you and your family a safe and happy festive season. 

Shipping 

  • Standard Shipping – $10. 
  • Express Shipping – $18. 
  • We offer FREE SHIPPING for orders over $40, meaning free shipping for all devices. 
  • Delivery timeframes will vary from state to state please check Australia Post website for delivery times.  
  • Our products are shipped from Weston ACT 2611 and we use Australia Post and a range of couriers. Once your item has been shipped you will be sent tracking information for your order. 

Returns 

  • Refunds are given if your product is faulty, or damaged. 
  • Refunds will not be given due to a change of mind. If you have extenuating circumstances, please contact us to discuss via sales@elletens.com.au 
  • If your device is faulty please contact us via sales@elletens.com.au this will allow us to complete some troubleshooting with you and determine the next steps. 

Limitation of Liability and Warranty

  • TENS Australia Pty Ltd will not be liable for any indirect or consequential loss or damage arising from the use of our website or products.
  • Bodyclock TENS devices have a 1 year warranty and SensaTONE devices carry a 5 year warranty. 

Elle TENS Australia acknowledges and pays respect to the past, present and future Traditional Custodians and Elders of this nation and the continuation of cultural, spiritual and educational practices of Aboriginal and Torres Strait Islander peoples

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Terms and Conditions

  1. The TENS device remains the property of Elle TENS Australia at all times.
  2. Elle TENS Australia provides the Hirer with an Elle TENS 2 on the understanding that it will only be used by the individual whose name appears on the booking form. It is non-transferable.
  3. The Hirer must have consulted their healthcare provider about the use of the Elle TENS 2 device and obtained approval.
  4. The Elle TENS 2 unit must be used in accordance with the instructions provided.
  5. Elle TENS Australia is not liable for any injury or damage resulting from improper use of the TENS device.
  6. The Elle TENS device is provided in optimal working condition, results are not guaranteed or implied.
  7. The Hirer acknowledges they have read and understand the precautions associated with using the TENS machines.
  8. TENS Devices should not be used by individuals with epilepsy, those fitted with a cardiac pacemaker, or individuals diagnosed or suspected of having heart disease.
  9. Refunds will not be issued if the Hirer chooses not to use the Elle TENS device.
  10. The Hirer agrees to return the TENS unit in the same condition as it was received. A cleaning/damage fee of $25 will apply if it is not returned in proper condition.
  11. The Hirer must ensure the TENS device is free of bodily fluids when returned, or a cleaning fee of $25 will apply.
  12. The Hirer agrees to return the TENS device by the scheduled return date or late fee will be charged.
  13. Elle TENS Australia reserves the right to charge the replacement cost of any lost, stolen, or damaged Elle TENS unit or its components. This also applies if any parts are contaminated with bodily fluids.
  14. The standard hire period is 6 weeks (or 8 weeks) hire on your agreed duration. The Elle TENS unit must be returned to Elle TENS Australia on or before the last day of the hire period unless an extension has been agreed upon. Failure to return the unit on time will incur additional fees.
  15. All Elle TENS devices are tested before dispatch to ensure they are in perfect working order.
  16. Elle TENS Australia is released from any liability relating to the use of the TENS unit in the event of unexpected or undesirable outcomes.

 

For further information, please get in touch with the ELLE TENS Australia team.