Shipping & Returns


  • Standard Shipping – $10. 
  • Express Shipping – $18. 
  • We offer FREE SHIPPING for orders over $40, meaning free shipping for all devices. 
  • Delivery timeframes will vary from state to state please check Australia Post website for delivery times.  
  • Our products are shipped from Weston ACT 2611 and we use Australia Post and a range of couriers. Once your item has been shipped you will be sent tracking information for your order. 


  • Refunds are given if your product is faulty, or damaged. 
  • Refunds will not be given due to a change of mind. If you have extenuating circumstances, please contact us to discuss via 
  • If your device is faulty please contact us via this will allow us to complete some troubleshooting with you and determine the next steps. 

Limitation of Liability and Warranty

  • TENS Australia Pty Ltd will not be liable for any indirect or consequential loss or damage arising from the use of our website or products.
  • Bodyclock TENS devices have a 1 year warranty and SensaTONE devices carry a 5 year warranty.