Terms & Conditions for TENS Australia Pty Ltd t/a Elle TENS Australia

Introduction

By accessing, browsing, or shopping on this website, you agree to adhere to the terms and conditions stated herein. If you disagree with any part, you should cease using this website.

Registration and User Accounts

• Users may be required to register for an account to place orders.
• You must provide accurate and complete information during registration.
• You are responsible for maintaining the confidentiality of your account and password.

Product Information and Availability

• We make every effort to display products as accurately as possible.
• Products may occasionally be mispriced, described inaccurately, or unavailable. We reserve the right to correct any errors and to change product information at any time.

Prices and Payment

• All prices are in Australian dollars and include GST.
• APrices are subject to change without notice.
• AWe accept Visa, Mastercard, PayPal as forms of payment. Upon request, we are able to provide Bank Transfers.

Shipping and Returns

Shipping

• Standard Shipping – $10.
• Express Shipping – $18.
• We offer FREE SHIPPING for orders over $40, meaning free shipping for all devices.
• Delivery timeframes will vary from state to state please check Australia Post website for delivery times.
• Our products are shipped from Weston ACT 2611 and we use Australia Post and a range of couriers. Once your item has been shipped you will be sent tracking information for your order.

Returns

• Refunds are given if your product is faulty, or damaged.
• Refunds will not be given due to a change of mind. If you have extenuating circumstances, please contact us to discuss via sales@elletens.com.au
• If your device is faulty please contact us via sales@elletens.com.au this will allow us to complete some troubleshooting with you and determine the next steps.

Limitation of Liability and Warranty

• TENS Australia Pty Ltd will not be liable for any indirect or consequential loss or damage arising from the use of our website or products.

Bodyclock TENS devices have a 2 year warranty and SensaTONE devices carry a 5 year warranty.

Intellectual Property

• All content, including images, logos, text, and software, is owned by TENS Australia Pty Ltd and is protected by Australian and international copyright laws.

Third-party Links

• Our site may contain links to other sites. We are not responsible for the content, privacy policies, or practices of third-party sites.

Changes to the T&Cs

• We may amend these T&Cs from time to time. The revised version will be effective as soon as it’s posted.

Contact

• For any queries about these T&Cs or any related concerns, reach us at sales@elletens.com.au.